RESOURCES

Shipping Information

Shipping costs are figured directly from the weight of the order and the location of the “ship to” address. For an accurate shipping quote, please contact a sales representative with the order you are wanting to purchase.

All orders are figured using FedEx shipping (standard ground). If you choose to use an expedited service (FedEx Priority Overnight, FedEx Standard Overnight, FedEx First Overnight, FedEx 2Day, FedEx Express Saver) additional charges will apply. Large orders (usually over 300lbs) can ship using common carriers (Bax Global, FedEx Freight, YRC, etc…) on a pallet, which offers a savings in shipping.

All shipments are F.O.B. St. Paul, Minnesota USA.

Rush shipments are charged additional fees based on the following: Under $100 product: add an additional $10 Processing Rush Fee. Over $100 product: add an additional $10 + 5% of product order.

Canadian Shipments: Our designated Canadian Distributor is United Parcel Service NRI Brokerage.

We DO NOT ship USPS due to the fact that it’s not track-able and even with insurance, it’s often not replaceable if lost or damaged.

The shipping totals that are figured on handhold orders placed on our internet site are approximations. In most cases, these amounts will be used. For certain orders including International orders, Canadian orders, or orders containing oversized items or other oddities, shipping prices may vary.

Petzl products can be purchased and shipped within the U.S. and Canada only. No international orders containing Petzl products will be processed.

Please call us at 1-800-699-1975 to speak with us about any questions or comments you may have.