March 15 , 2010
MSA, manufacturer of Redpoint and Auto-Belay Descenders, issued a refund notice on January 8, 2010. MSA is offering an additional pro-rated refund of the service costs for service performed by MSA or an authorized MSA dealer on Redpoint and affected Auto-Belay Descenders.
The service refund applies to service work performed between 7/15/09 and 10/14/09. The refund schedule is posted on the MSA web site. MSA is also offering a refund on replacement line kits that have not been used.
The return shipping is free of charge when the shipping procedure outlined in the notice is followed. Refunds will be pro-rated based upon “date of last service.” The reimbursement program is described fully in MSA’s notice, which you can find HERE (pdf). The notice also includes instructions and forms for return of the unused kits.
If you have any questions about this recall and reimbursement program, please contact MSA Customer Service in North America at 1-866-MSA-0005 or your nearest MSA affiliate.
MSA product safety notices are posted HERE.
About the Climbing Wall Association, Inc. (CWA). The CWA is a 501(c)(06), non-profit, industry trade association incorporated in May of 2003 for manufacturers of climbing wall equipment, builders of climbing walls, operators of climbing walls, and others involved in the climbing industry.
The CWA is the only trade association addressing the needs and interests of the climbing wall industry and climbing wall operators. The mission of the Climbing Wall Association is to support the development of the climbing wall industry, to promote the sport of climbing, and to advocate for the interests of our members.
Together we’re stronger.
Climbing Wall Association, Inc.