[On February 15, 2011] DMM received information from a U.S retailer regarding size 5 (Blue) Dragon Cams. They have found cracks on the aluminium axle boss on 2 of the Dragon Cam size 5s they have in stock. This boss is a turned part similar to the original Dragon 6 that [DMM] recalled on the 22nd July 2010.
For the safety of all of [DMM] customers [DMM is] issuing an immediate recall for all Dragon Cams size 4 and 5 with turned axle bosses . At present there is no evidence that suggests the size 4 Dragon Cams are affected. However, [DMM] feel it appropriate to include them in the recall due to similarities in construction.
What you should do
If in possession of a cam [see photos here], please discontinue use immediately and follow the steps below:
1. Print out this form.
2. Fill in the form.
3. Both the form and the Dragon Cams need to be sent together to [DMM] at the DMM address on the form. There are 3 ways of doing this:
-Directly to [DMM];
-back to the retailer where the Dragon cam was purchased;
-or to your national distributor
If you are a retailer or distributor, please quarantine all affected stock immediately and follow your standard returns procedure.
What [DMM] will do
- [DMM] promise to deal with the situation as quickly and efficiently as we can.
- All units will be reassembled with a new hot forged aluminium axle boss and returned to you.
[DMM's] first and foremost priority is the safety of the climbing community. [DMM] apologise for any inconvenience caused and thank you for your continued understanding and support.
More information will follow after further investigation.
-The DMM team
For more information, visit the DMM website: DMM Recall